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Knowledge base
Frequently Asked Questions
About Our Products
10
Is LingoDeer free? How much is it?
FAQs for LingoDeer Plus
What level will I be at after I finish the course?
LingoDeer is not free. Why?
What’s included in premium membership?
View all 10
Payment & Subscriptions
13
How do I cancel my subscription?
How do I get a refund?
Can I share membership with my family/friends?
What payment methods do you accept?
I already purchased but can’t access membership.
View all 13
Account Management
9
How can I delete my account?
Can I change the login credentials of my LingoDeer account?
How do I change my password?
How can I reset my progress?
How do I check my login method (email / Google / Facebook / Apple)?
View all 9
Troubleshooting
4
Talk to LingoDeer Support directly
All or part of my progress or data is missing
This feature or button isn't working
The audio/image is missing or wrong
已弃用 Learning with LingoDeer
0
Study Guide: How to Learn with LingoDeer
Things to Know Before You Start
6
Quick Start Guide (the "too long, didn't read" summary)
Doing your "pre-reading"
Getting comfortable with the script
Romanization and other reading/pronunciation aids
Hints to help you through the lesson
View all 6
Where and What Things Are
10
What's the 'Story' section?
Where is Fluent (and what is it)?
Where are the Flashcards?
Where do I go to start a new language?
Where is the Travel Phrasebook (and what’s in it)?
View all 10
Learning and Practice Options
10
How to use the ‘REVIEW’ tab to maximum effect
Can I use LingoDeer on different devices?
Can I learn offline?
Skipping lessons with 'Test Out'
Why is there no 'Test Out' at the end of a course?
View all 10
Language Specific Questions
2
Learning Korean: why does LingoDeer teach ㅂ니다/습니다 first?
What is the difference between French Accelerated and French Normal?
Common Questions Before Purchase
Billing and Payments
3
Why Was I Charged When Applying for the 7-Day Free Trial?
What Currency are Prices Displayed in on the App and Web?
Why Am I Charged More Than the Price Listed on the Purchase Page?
Membership and Subscriptions
4
What Exactly is Lifetime Access?
Can I Try Before I Buy?
Understanding the Relationship Between Membership, Account, and Devices
FAQs for Bundle Promotions
Features and Updates
3
How to Check My Lesson Status on LingoDeer?
Why Does My App Seem Unchanged After Payment?
What New Courses Are We Planning?
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