Our products consist of virtual service-based content. Unless content is not available for technical reasons, it is non-refundable after purchase. However, if a refund is requested within 48-hours of the transaction date, you may be able to get a refund depending on the details and circumstances of the purchase.

 

If you’d like a refund for LingoDeer or LingoDeer Plus subscription, please be sure to cancel your subscription prior to your refund request.


Once cancelled, you can follow the below steps to request a refund.


If you paid through Google Play or Apple:
Please contact Google or Apple to request a refund. As an app developer, we cannot refund in-app purchases as the respective app store handles the sale and payment.

 

a) Requesting refund for Google Play purchases:

  1. Open the Google Play Store app.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Choose Account > Order history.
  4. Find the app or game you want to return and tap Refund.
  5. Tap Yes, the app will be uninstalled, and your money will be refunded.
  6. You should get an email about the refund and it will say Canceled next to the app in your Order history.

More information here: https://support.google.com/googleplay/answer/2479637?hl=en

 

b) Requesting refund for iTunes/Apple purchases:

  1. Go to https://reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

More information here: https://support.apple.com/en-us/HT204084

 
If you paid directly on our website:


c) Requesting refund for purchases made on lingodeer.com:


We offer a 7-day money-back guarantee if you purchased a plan* from LingoDeer via our website directly. Please send your LingoDeer account information and PayPal transaction number to hi@lingodeer.com.

 

*This guarantee only applies to the initial purchase, in order to allow you to try and test our app, and decide if we suit your needs. 

 

We do not refund subscription renewals.