You can cancel the automatic renewal of your subscription at any time by following the instructions below. 

But rest assured: you will still have access to premium content until the end of your subscription period.

 

Uninstalling the app will not cancel your subscription. 

Deleting your account also does not cancel your subscription

To cancel your automatic renewal, please follow the steps below. 

 

Click on the link for the corresponding purchase channel to access instructions.


And don't forget that you can always contact us at hi@lingodeer.com if you have any further questions or queries. 


Please remember to whitelist us so you can receive and see our responses. Also, make sure your inbox has enough storage space, as you may not receive our replies if your mailbox is full. For example, if your iCloud storage is full, our response may not be delivered to you. If you haven’t heard back from us, please check your spam or junk folder as well.

If you purchased through the Apple App Store

  1. Open the Settings app on your Apple device.
  2. Tap your name.
  3. Tap “Subscriptions”.
  4. Tap the subscription that you want to manage. 
  5. Tap “Cancel Subscription”.
  • Don't see the subscription you're looking for?

Please check that you’re signed into the same Apple ID you used to purchase your membership.

  • Can’t remember which Apple ID you used?

Please contact Apple.

If you purchased through Google Play

  1. Open the Google Play Store on your phone or tablet.
  2. Check that you’re signed into the Google Account you purchased your membership with.
  3. Tap “Menu – Subscriptions”.
  4. Select the subscription you want to cancel.
  5. Tap “Cancel Subscription”.
  6. Follow the instructions to complete the cancellation process.
  • Forgot which Google Account you used for your membership?

Please contact Google.

If your payment was made through PayPal

  1. Go to www.paypal.com or your PayPal app.
  2. Log into your PayPal account.
  3. Click on the Settings icon (located in the top right, see pics below for reference).
  4. Then click on “Payments”.
  5. Click "Manage automatic payments"
  6. Under "Show Active", find "LINGODEER PTE. LTD"
  7. Click Cancel
  • Don't see the subscription you're looking for?
    • Check under “Show Inactive” – if your auto-renewal has already been cancelled, "LINGODEER PTE. LTD" will appear under "Show Inactive".

This is also a quick and easy way to check if your cancellation was successful. 

Remember to log out and log back in again first.

  • Still can’t find it? – please check that you’re signed into the same PayPal account you used to purchase your membership.
  • Please note – if you signed up through Guest Pay and later created a PayPal account, your subscription information does not automatically transfer. You will need to contact us at hi@lingodeer.com to cancel your subscription
  • Can’t remember which PayPal account you used?

Please contact PayPal.


If you paid through PayPal Guest Pay, Stripe (credit card), or another payment method

  1. Please contact us at hi@lingodeer.com to request subscription cancellation.
  2. Please provide your LingoDeer UID and the email address used for the purchase.
  3. If you paid through PayPal Guest Pay, please also include your PayPal transaction ID, if available.