Yes, but only in certain cases.


What can be changed?


We can change a third-party login account, such as Google, Facebook, Apple, or Huawei, to an email/password login method.

For example, if your LingoDeer account was created using Google login, we can help you change it so that you log in with an email address and password instead.


We cannot:

  • Change an email/password login account to a third-party login method
  • Switch an account from one third-party login method to another, such as from Google login to Apple login
  • Merge two separate LingoDeer accounts


Your membership status, learning progress, and account settings will not be affected. Only your login credentials will be updated.

After we update your login credentials, you will need to log out and log back in with your new login credentials for the change to take effect.

Requirements 

Please contact us at hi@lingodeer.com and provide:

  1. Your LingoDeer UID
  2. The new email address you would like to use for login (The new email address must be a valid email address and must not already be registered as a separate email/password login account on LingoDeer.)


For example, if your current LingoDeer account email is me@outlook.com and you want to change it to myname@outlook.com:

  • If myname@outlook.com is only associated with a third-party login method, such as Google, Facebook, Apple, or Huawei, we can use it as your new email login.
  • If myname@outlook.com has already been registered as a separate LingoDeer email/password account, we cannot use it as the new login email for your current account.

Setting your password

Once your LingoDeer account has been linked to your new email address, you will receive an email at the new address with a password setup link.


The password setup link is valid for 60 minutes. If the link expires, go to the email login page, tap Forgot Password, and enter your new login email address to request a new password setup email.


After setting your password, you can change it again at any time:

  • In the app: go to ME > Account Settings > Change Password
  • On our website: clicking on your profile picture (in the top right hand corner), selecting Settings from the drop-down menu and following the prompts

About different login methods


Different login methods, such as email/password, Google, Facebook, Apple, and Huawei, may create separate LingoDeer accounts, even if they are linked to the same email address.


For example, logging in with email/password and logging in with Google may create two different LingoDeer accounts.


If you are not sure which login method you used, or if you cannot access the account you want to change, please contact us at hi@lingodeer.com with any relevant account emails or purchase information.