We strive to provide a seamless user experience at LingoDeer. However, should you experience missing or irregular audio or visual content, here are some steps you can follow:
For App Users:
1. Clear Cached Data: Head to the "ME" tab, select "Settings", and then "Clear cached data". Following this, try to reload the problematic lesson or module.
2. Network Switch: If the problem persists post cache clearance, consider switching your network connection (from cellular data to wifi, or vice versa).
3. Reinstallation: If the issue remains even after switching the network, it might be beneficial to reinstall and run the app afresh.
4. Connect with Support: Should none of these solutions work, kindly reach us at support@lingodeer.com. Sending information about the specific course, unit, and lesson, as well as relevant screenshots or screen recordings can significantly enhance our ability to help you.
For Website Users:
1. Clear Cache: Sometimes, problems can be fixed by clearing your browser's cache.
2. Switch Networks: If clearing the cache doesn't help, try switching networks.
3. Try a Different Browser: Persistence of the issue may warrant switching your browser.
4. Reach out to Support: If all else fails, we're here to assist. Please send an email to support@lingodeer.com, providing details about the problem, including screenshots, if possible.