Here at LingoDeer, we value every contribution you make towards enhancing your language learning journey. If you observe a charge on your account after already purchasing a lifetime membership, don't panic.
Keep in mind that different subscriptions act independently and one does not automatically cancel the other. Thus, even if you upgraded to a lifetime membership, you need to manually cancel the automatic payment of any prior subscription through your payment platform. This step is essential to prevent future double charges. Our FAQ on how to cancel a subscription can guide you through this process: [How do I cancel my subscription?]
If you've been double-charged already, the best course of action is to cancel the automatic payment and request a refund directly from your payment platform. Our FAQ on refund requests can be of help here: [How do I get a refund?]
Should you need more assistance, don't hesitate to reach out to us at support@lingodeer.com. Please provide all the relevant account and subscription details, so we can swiftly help resolve your issue.